Resolution

Verify the end-user has both Menu access and module Role permissions to the program they are trying to open

Tyler Menu > Munis > System Administration > Security > User Attributes
Search
Enter User Id
Accept to display user record
Select the Role line from the ROLES tab and click Edit Role button at the bottom
Review both MENU SECURITY tab for menu access and MODULE VIEW for Permits and Code Enforcement Role permissions
- User must have menu access to the Contractors and Customer programs
- D. Property Revenues > E. Permits and Code Enforcement > A. Setup > C. Permits > K. Contractors
- D. Property Revenues > E. Permits and Code Enforcement > A. Setup > F. Accounts Receivable > A. Customers
If you find the Role does not have Menu access, Edit to open the update to allow checkboxes listed above to be selected > Accept to save.
If you find the Role does not have module Role permissions to maintain Contractors (no Update button), select Permits and Code Enforcement folder > Update > navigate to the PERMIT APPLCATIONS / CONTRACTORS tab > check Maintain contractors > Accept to save
Users assigned to this Role will need to have their Tyler Menu refreshed using the Refresh button on the Tyler Menu or logging out and logging back in
If this does not resolve, please contact Community Development Support

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