Emails not delivered from Tyler Community

Owned by Knowledge Assistant
Last updated: Feb 07, 2022
Description of Issue

Emails coming from Tyler Community ( tylercommunity.tylertech.com domain ) are not being delivered due to an SPF failure

Context

tylertech.com

Tyler Community

Cause

IP addresses or SPF (sender policy framework) records may need to be whitelisted to receive notification emails from Tyler Community.

Resolution

The vendor (Telligent) recommends:

  1. SPF: 
    1. v=spf1 a:saas.telligent.com ip4:184.106.47.250 ip4:161.47.52.216 ip4:161.47.52.218 include:telligent.com ip4:198.61.157.217 -all
  2. IP:
    1. 184.106.47.250
  3. Domains:
    1. telligent.com
    2. saas.telligent.com
Additional Information

Please review our Master Article - Tyler Community for all Tyler Community topics.