Manually Update a Refund Amount
- Knowledge Assistant
The refund amount in Bill Refund Processing under the Prin Ref column needs to be changed.
Property Tax Billing
Community Development
Utility Billing
General Billing
Accounts Receivable
Bill Refund Processing (arrefund)
The amount of the refund needs to be changed.
Navigate to the Bill Refund Processing program either by searching or using the following path: Property Revenues > Payment Processing > Bill Refund Processing
Click Search.
Enter the Ar category, Year, and Bill for the refund.
Click Update in the top ribbon.
Choose a Reason if one is not selected yet.
TAB through each Refund and Customer field until the Prin Ref field opens.
Enter the desired refund amount for each charge.
Click Accept.
If additional assistance is required, please contact the appropriate support team.