Description of Issue

The payroll export has failed a due a SOAP response not being valid.

Move to Payroll fails with error java.lang.Exceptoin: Problem with employee's timecard. No Records sent for employee

Context

Time & Attendance
TA
ET
ExecuTime
Munis
SOAP Error

Cause

Resolution

The following steps can be used in troubleshooting this issue:

Verify Tyler Connectivity within ExecuTime

Select System Configuration
Select Tyler Connectivity
Select Test Tyler Web Connectivity > Ok
Select Test Genero Service Connectivity > Ok
If either of the connectivity test's fail, please see the corresponding articles:
1. ExecuTime - Web Connectivity Test Fails
2. ExecuTime - Genero Service Connectivity Failed

If the Connectivity tests return successful, please create a child case for Munis TSM/SaaS team in order to them to troubleshoot this issue further by checking the GAS service.

The title of the case should be similar to ‘check GAS services - ET Integration critical payroll’ and please include an internal note detailing the troubleshooting steps done so far this way we ensure the TSM/SaaS team is aware prior troubleshooting has been done.
Please follow up with the client letting them know this issue will be escalated and determine their deadline for payroll that way we can determine if a manual upload of the payroll hours would be required at that time.

If the Munis TSM/SaaS team needs further assistance, please reach out to the ExecuTime TSM team. An analyst can assist in enabling Web-Service tracing or a Postman review during the export process.

Additional Information

The server log may hold the following errors:

A fault was returned from the SOAP response (404)Not Found

or

ERROR [stderr] (default task-1764) java.lang.Exception: The SOAP Response was not valid

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