Payroll Export Failing Due To SOAP Error
- Knowledge Assistant
The payroll export has failed a due a SOAP response not being valid.
Move to Payroll fails with error java.lang.Exceptoin: Problem with employee's timecard. No Records sent for employee
- Time & Attendance
- TA
- ET
- ExecuTime
- Munis
- SOAP Error
The following steps can be used in troubleshooting this issue:
Verify Tyler Connectivity within ExecuTime
- Select System Configuration
- Select Tyler Connectivity
- Select Test Tyler Web Connectivity > Ok
- Select Test Genero Service Connectivity > Ok
- If either of the connectivity test's fail, please see the corresponding articles:
If the Connectivity tests return successful, please create a child case for Munis TSM/SaaS team in order to them to troubleshoot this issue further by checking the GAS service.
- The title of the case should be similar to ‘check GAS services - ET Integration critical payroll’ and please include an internal note detailing the troubleshooting steps done so far this way we ensure the TSM/SaaS team is aware prior troubleshooting has been done.
- Please follow up with the client letting them know this issue will be escalated and determine their deadline for payroll that way we can determine if a manual upload of the payroll hours would be required at that time.
If the Munis TSM/SaaS team needs further assistance, please reach out to the ExecuTime TSM team. An analyst can assist in enabling Web-Service tracing or a Postman review during the export process.
The server log may hold the following errors:
A fault was returned from the SOAP response (404)Not Found
or
ERROR [stderr] (default task-1764) java.lang.Exception: The SOAP Response was not valid