Clear Hub Cache for Datacenter Clients

Owned by Knowledge Assistant
Last updated: Nov 15, 2024
Description of Issue

Hub user receives error showing An error occurred loading this menu OR user is missing a menu.

Context
  • Munis
  • Tyler Hub
  • Menu
  • TID-W
  • Datacenter
Cause

HubCacheItems table in the Hub database is corrupt or out of sync.

Resolution

Please create a case with TSM SaaS for further assistance in the Support Portal

  1. If the site is Hub version 2021.7 or newer it can be cleared through the Hub Administrative console with a Hub Administrator account

    1. From the Hub page click the gear in the lower panel
      1. Select Administration
      2. Select General Settings
      3. Select Hub Caching
      4. Click Clear Hub Caches
      5. Click Clear
Additional Information