Change Workflow Forwarding

Owned by Knowledge Assistant
Oct 10, 2024
1 min read
Description of Issue

Site has an item in Workflow Approval, but the user that the workflow is being forwarded to is out and they want to change the forwarding to a different user to get the item approved

Context

  • EERP

  • Workflow Approval

  • Workflow Central

Cause

Workflow forwarding needs to be changed via Workflow Central to Forward the forwarded workflow

Resolution

  1. Open the Workflow Central program (System Administration > Workflow Administration > Workflow Central)

  2. Search for the user that is currently receiving the forwarding for the desired workflow approval

  3. Find the workflow that needs to be forwarded and click the down arrow all the way to the right side of the screen 

  4. Click Forward from the drop down menu

  5. Choose the desired workflow approver to forward to

  6. Save

Workflow should now be forwarded to the new user that can approve the item

Additional Information