Upgrading from Okta AD Agent version 3.12.0 and later
- Knowledge Assistant
I see information in our OKTA admin panel stating that our AD agent needs to be upgraded. We are using version 3.12 or later. Can you provide instructions or assistance with this?
Tyler Identity
Okta
Okta AD Agent
3.12
Okta will only support AD agents on version 3.18.0 or higher and LDAP agents on version 5.22.0 and higher
Important: During update, Agent connections are temporarily down, so if you only have one operational agent available, new users won’t be able to sign in during the update
Average time to complete is 5 minutes
Updating from Okta AD Agent version 3.12.0 and later
Login to your Admin Center as an Org Admin e.g. https://<customeridentifier>-admin.tylerportico.com/org/admin-center
Navigate to Identity Workforce>AD Agents
Click on the Okta login
Login with your oktaadmin@tidsupport.com username and password. Note that Tyler does not retain these credentials
For instructions on how to reset the Okta admin password see Reset Okta AD Agent password from Admin Center
Navigate to Settings>Download and download the latest available AD Agent
Do not click on the auto update button, it will not work
Copy the installer to the server with the existing AD Agent install
Run the installation and follow the prompts, accepting all defaults
Once the install is complete, return to Admin Center under the Identity Workforce>AD Agents and ensure that the status reflects OPERATIONAL and on the latest GA version
If you have multiple agents installed, repeat steps 6-8 to update the agent to the same GA version
Special considerations for installation/update of version 3.18 and later:
AD Agent now uses a very secure authentication method, but it comes at the cost of ensuring that AD Agent member servers are time-synched with a standard NTP (Network Time Protocol) server pool
The maximum allowed clock skew is 30 seconds. Larger time disparities may cause connection issues
Please consult this Okta article for further details: https://support.okta.com/help/s/article/ad-agent-connection-issues-for-version-3-18-0-and-above?language=en_US