Unable to copy requests in Create Requests

Owned by Knowledge Assistant
Last updated: Apr 12, 2021
Description of Issue
  • Unable to duplicate a request in Create Requests using the Copy option
  • Unexpected Error received when copying requests in Create Requests
Context

Tyler EAM

Cause


Resolution

Install the appropriate work ticket for your version once it's been released:

  • 2019.1.21.0 - MUN-407603
  • 2019.1.22.0 - MUN-398024
  • 2020.1.0.0 - MUN-407604
  • 2020.2.0.0 - MUN-407605
  • 2020.3.0.0 - MUN-407606
  • 2021.1.0.0 - MUN-407607
  • 2021.2.0.0 - MUN-407608

Workaround:  Use the Copy option in Service Requests

Additional Information