Cause codes not defaulting onto service requests generated from Create Requests

Owned by Knowledge Assistant
Last updated: Nov 20, 2020
1 min read



Description of Issue

Service Requests created from Create Requests are missing cause codes

Context

Tyler EAM

Cause

Resolution

Install the appropriate work ticket for your version:

  • 2019.1.17.0 - MUN-373212
  • 2019.1.18.0 - MUN-389653
  • 2019.1.19.0 - MUN-388784
  • 2019.3.13.0 - MUN-388785
  • 2020.1.0.0 - MUN-388786
  • 2020.2.0.0 - MUN-388787
  • 2020.3.0.0 - MUN-388869

Workaround:  Use Service Requests program to create requests

Additional Information