Downtime hours are not cleared out when adding a new work order
Description of Issue
Error received saving new work order:  insertAssetDowntime insert error -391 [ISAM -515]
Context
Tyler EAM
Cause
Downtime hours from prior work order were not automatically cleared out when new work order was created
Resolution
Install the appropriate work ticket for your version:
- 2019.1.22.0 - MUN-376869
- 2020.1.0.0 - MUN-406129
- 2020.2.0.0 - MUN-406130
- 2020.3.0.0 - MUN-406131
- 2021.1.0.0 - MUN-406132
- 2021.2.0.0 - MUN-406133
Workaround:Â Remove downtime hours before work order is saved
Additional Information