Downtime hours are not cleared out when adding a new work order


Description of Issue

Error received saving new work order:  insertAssetDowntime insert error  -391  [ISAM -515]

Context

Tyler EAM

Cause

Downtime hours from prior work order were not automatically cleared out when new work order was created

Resolution

Install the appropriate work ticket for your version:

  • 2019.1.22.0 - MUN-376869
  • 2020.1.0.0 - MUN-406129
  • 2020.2.0.0 - MUN-406130
  • 2020.3.0.0 - MUN-406131
  • 2021.1.0.0 - MUN-406132
  • 2021.2.0.0 - MUN-406133

Workaround:  Remove downtime hours before work order is saved

Additional Information