Cutoff Process Missing Accounts

When generating the Cutoff Process each month it seems to leave many accounts off the list that should be included.

• Utility Billing

• Cutoff Process

• Special Condition Codes

Accounts that were not included all had a special condition code that excluded them from the UB Cutoff Process.

Double-check all information entered into the Define screen does not exclude the bills/accounts in question.

Check to see if the bill(s) have a Special Condition Codes. If so:

Property Revenues> Utility Billing Set Up> Special Condition Codes

1. In the Special Condition Codes Search for the Special Condition Code attached to the account.

   1. Look to see if the Excluded from UB Cutoff Process condition is included. If so, this code must be removed or adjusted for account(s) to be included.