Migrate AD Users in ESS not pulling in employee

Owned by Knowledge Assistant
Sept 25, 2024
1 min read
Description of Issue

When clicking Migrate AD Users in ESS User Administration, an employee is not linking to AD as expected and no errors are being returned for the user.

Context

  • Enterprise ERP

  • EERP

  • Human Capital Management

  • HCM

  • Employee Self Service

  • ESS

Cause

AD is linking a CSS account with the same User ID instead of the employee account in ESS.

Resolution

Deleting the CSS account and having the CSS user create a new account with a different ID should allow the AD Migrate to pull the correct user into AD.

Additional Information

For additional information on ESS user migration, please reach out to Enterprise ERP HR Support.