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Add New Users to Notify
Add New Users to Notify
Description of Issue
Users do not have access to Notify post-installation
Context
- TCP Ecosystem
- Admin Center
- Tyler Notify module
Cause
Users have not been added to the correct product groups within the admin center.
Resolution
- Log into Admin Center, make sure you already Org Admin permissions
- Go the Users tab on the left side panel
- in Users click the "+ Add User" button
- Create User: Follow on-screen prompts for adding user name and email address
- Assign to group: This is where you want to select either the Notify Admin or Notify Users group to add new user to user depending on need
- Further select which environments of the above Notify groups users will be added to
- Click next >Review entries, click done if all looks accurate
- Go back to the Users tab
- Search for one of the users just added to the Notify groups and click on their name to open User details
- Click on External links > Click on any of the Notify links to open a window, it may open as a Notify landing page, close it and try again
- You will be taken to a Security roles
- Click the pencil icon
- Scroll down to Data access roles
- Leave the Select Roles box as is
- Select Division Role and select Admin role
- Previous guidance has suggested selecting the Munis role, note that the Munis role will not provide access to the channels
- Save. The user should now have access to Notify
*This may have to be repeated for all newly added users to Notify
Additional Information
Related article if ACFR is also in use: Unable to see content in ACFR
, multiple selections available,
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