Credential Mismatch error in Create TSB4 Virtual Host Step during Tyler Workflow Deployment
Description of Issue
The following error message occurred when trying to upgrade Workflow.Â
Credential Mismatch: twfuser already exists, but password does not match Tyler Deploy input
Context
- Tyler Workflow
- Tyler Deploy
- RabbitMQ
- vhost
- Virtual Host
- Deploy Task
Cause
Issue is due to a credential mismatch for the virtual host in RabbitMQ. This will cause the Tyler Workflow upgrade to fail.
Resolution
- Log into the RabbitMQ Console
- Steps on how to do that can be found in the following article:Â How to Access RabbitMQ Management Console
- Select the Admin tab
- On the far right, select Virtual Hosts
- Click the virtual host for the instance having the upgrade issue
- EX:Â twf_exampletrain
- Scroll to the bottom of the page and select Delete this vhost
- You will be asked Are you sure? Click OK
- Go back to the Admin tab and select the user for the instance having the upgrade issue
- EX: twfuserexampletrainÂ
- Scroll to the bottom of the page and select Delete this user
- You will be asked Are you sure? Click OK
- Log into Tyler Deploy and go to the Tyler Workflow Deployment Page
- Steps on how to gain access and use Tyler Deploy can be found in the following article: How to Run or Schedule an Update in Tyler Deploy for a Product
- Select the Tasks tab and select Create TSB4 Virtual Hosts in the drop down
- Run the task and once complete try the Workflow Upgrade again
Additional Information