Error pricing motor vehicle with JD Power
- Knowledge Assistant
Analytics
User received Error pricing motor vehicle while using JD Power to price a vehicle
Enterprise ERP
Property Tax Billing
Motor Vehicles
JD Power vehicle pricing
The stored password (API key) for JD Power has become unset and needs to be re-entered. This is a known issue that can be caused by, for example, adding or modifying Application Storage records for another module such as Tyler Payments.
In the Tyler Hub, Navigate to Enterprise ERP > System Administration > General Administration > System Settings
From the ribbon, select Application Storage
From the ribbon, select Update
Select Set of change password from the ribbon
Enter the API Key as the password, then select OK
For reference, the expanded information in the error includes the following lines:
An exception occurred while making gateway request
An exception occurred while calling the gateway
Exception thrown during gateway execution
HTTP status code 403 'Forbidden' identified for operation 1