Most common issue is related to the FROM email address or the SMTP relay configurations in Enterprise ERP

Employee Emails do NOT normally work unless the site IT makes proper configurations to employee mailboxes. If Enterprise ERP workflow email works properly, the same email address can be used as the From Email address in the ReadyForms Delivery Definition Email Step; or IT has to create a new one with proper configurations like the workflow email account.
If site is hosted by SaaS and uses saasmail as relay: Emailing with SaasMail Relay
If site is hosted by SaaS using the Tyler SES service in AWS: Tyler Forms emails not sending after moving to AWS

Please review the following:

Make sure the Delivery Method/Preference in Enterprise ERP is set to Email and a valid email address was entered
1. A valid email address consists of an email prefix and an email domain, both in acceptable formats. The prefix appears to the left of the @ symbol. The domain appears to the right of the @ symbol. For example: example@mail.com
Make sure the ReadyForms Delivery Definition being used has the Email Step properly configured: Add Email Step to Enterprise Forms Delivery Definition
Review Logs for successful or failed emails: Enable Email Logging for Enterprise Forms within Enterprise ERP
Make sure SMTP Relay is configure on secure level: Munis Email - Email section in the System Settings is not setup or setup incorrectly

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