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Unable to View Check Images after Check Run
Unable to View Check Images after Check Run
Description of Issue
Check run completed and Posted, but no check image attachments are available for these checks in any programs
Context
- EERP
- Accounts Payable
- Print Checks
- TCM
Cause
Checks were likely printed without a Delivery Definition that saved checks to TCM
Resolution
Checks are not able to manually uploaded to TCM for fraud prevention purposes. The Void and Reissue AP Checks protocol and print with a Delivery Definition that includes Saving to TCM
Additional Information
See Void and reissue AP check for steps on Reissuing checks