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Unable to View Check Images after Check Run

Unable to View Check Images after Check Run

Description of Issue

Check run completed and Posted, but no check image attachments are available for these checks in any programs

Context
  • EERP
  • Accounts Payable
  • Print Checks
  • TCM
Cause

Checks were likely printed without a Delivery Definition that saved checks to TCM

Resolution

Checks are not able to manually uploaded to TCM for fraud prevention purposes. The Void and Reissue AP Checks protocol and print with a Delivery Definition that includes Saving to TCM

Additional Information

See Void and reissue AP check for steps on Reissuing checks





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