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Unable to Void Invoice with Purchase Card Transaction
Unable to Void Invoice with Purchase Card Transaction
Description of Issue
No Void Invoice in ribbon to allow user to Void Invoice tied to a PCard Transaction
Context
EERP
Accounts Payable
Modify Invoices
PCard Statements
Cause
MUN-352794 updated functionality to prevent users from voiding an invoice attached to PCard Transaction
Resolution
In Purchase Cards unmatch the invoice
Go back into Invoice Entry and void the invoice
Enter a new invoice into Invoice Entry with Payment method P-Card
In Purchase Cards match the new invoice
Once the Invoice is matched > Release P-Card > Single Convert
Void the invoice after converting the P-Card statement
If users are unable to void, and get the message The invoice cannot be voided because the associated P-card transaction has a status of converted
Go back into Invoice Entry and Release and Post invoices
Additional Information