Resolution

An existing administrator needs to add the user or review the user account attributes
Forms is typically deployed with at least one Security Admin user:
- Locate Enterprise Forms Security Admin user
If the account attempting to access Enterprise Forms Administration is the only known Administrator level account, please contact support for further assistance

If an administrative level account is available, please follow the steps below:

Log into Enterprise Forms (ReadyForms) Administration URL or launch from Hub menu
1. How to find Enterprise Forms URLs
In the lower left corner of the page, click System Administration
Check if the user is present in the list of current users
1. If user is not present and needs to be added:
  1. Click Add
  2. Enter Email Address associated with the integrated authentication system and Munis User Attributes
  3. Fill out First Name and Last Name fields
  4. Assign applicable role(s) by clicking on role button or search in the roles search field
  5. Click Create
2. If the user is already present:
  1. Check if the user's Email Address matches what is set in the integrated authentication system
    1. Suggestion: Compare against record in Hub > Administration > User Maintenance for inconsistencies
  2. Update value(s) as needed and click Save
Verify if user can sign in to Enterprise Forms Administration now

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