Description of Issue

User does not have access to ReadyForms System Administration and needs to know who's been configured as the Security Admin user who will have that access.

Context

ReadyForms
Enterprise Forms Admin
Ready Forms Admin
Tyler Deploy

Cause

ReadyForms users need to have System Administration access granted manually by the Security Admin user. User reporting access restriction may not have had those permissions set and doesn't know which account was set as the ReadyForms Security Admin user.

Resolution

You can locate the Security Admin user account via Tyler Deploy.

Option 1:

Log into Tyler Deploy
Navigate to Site Report
Select applicable environment from dropdown
Scroll down to ReadyForms
Locate Security Admin Email Address

Option 2:

In Tyler Deploy, navigate to Product Configurations, then ReadyForms
Choose the appropriate environment from dropdown (e.g. Prod, Train, Test)
Expand ReadyForms section
Locate the Security Admin Email Address field
1. The email address in this field belongs to the user who has ReadyForms System Administration access

Additional Information

The Security Admin user can grant other users System Administration access by following the Resolution steps in this article - Account cannot access Enterprise Forms Administration

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