Transactions are going pending after new fiscal year change

Description of Issue

The fiscal year was just updated and now Cashiering transactions are going into a pending status.

Error = Error applying Misc. Payment: Payment year must be XXXX. 

Context
  • Tyler Cashiering
  • Munis
Cause

This is occurring because your site created your Cashiering batches BEFORE your finance team flipped to the new XXXX fiscal year. Cashiering is trying to use XXXX charge codes, but Munis now wants it to use XXXX charge codes.

Resolution
  1. Void transactions in TC Batch.
  2. Close that batch.
  3. In EERP, under General Ledger Settings, you need to update the Default Year/Period to the new fiscal year and period 01.
    1. To update the Default Year/Period:

      Financials > General Ledger Menu > End of Period > Roll Accounting Period

    2. Update
    3. Change the Default Period
    4. Accept
  4. Restart Cashiering
  5. Open a new batch, which will use XXXX charge codes
Additional Information