Scheduled Job Completed - Notification email not received

Scheduled reports run generating the reports but the emails that are supposed to go out with the reports attached are not sent.

• Schedule, Scheduler, Scheduled
• E-mail, email

Most likely a configuration, administration or IT issue if the job successfully completed

1. Is there any message or error in job history for last job run that might indicate any issue? Scheduled Job - History Review
2. Take note of the job's properties, the notify section, identify user Ids or emails used for notifications Scheduled Job - Reviewing and adjusting Job Properties
3. Check user attributes for these user ids to ensure correct email address are listed, accurate as sometimes sites update email extensions .gov .org etc. and user Id is set to active. If they have had user id changes email could be tied to old disabled account and might not have been moved to current.
   1. Browse to System Administration > Security > User Attributes
   2. Browse and identify every user id for user in question
   3. Review to ensure needed user id is set to active status and has the correct email address used in schedule job properties for notifications
4. If no one received email, send a test email How To Send Test Email in EERP
5. Is there a record of the needed notification emails? Having this enabled is key to troubleshooting what happened. How to Check if an Email was sent from EERP 
   1. If listed and the radio button for "success" is marked, the system has recorded the email was sent. This means there is no system problem. Feel free to selects Re-send current option from ribbon.  
      1. If the email left the system it then falls to internal IT to identify and troubleshoot with assistance from TSM as needed
      2. On site clients use their own email distribution server, what does it say happened? Possibly a 3rd party application?
      3. Did it leave their server? 
      4. Does user have mail filters, rules, spam, quarantine? 
   2. If listed and radio button for "error occurred" is marked, review the error messages at the bottom. Try to send again and see if errors continue. Errors would need to be reviewed and investigated as needed.

Not Receiving Scheduler Notifications