Description of Issue

An error is given when employees click a Job Description link in ESS
When we go to Employment Opportunities on ESS and click on the job description, we receive an error stating We encountered a problem and We are currently experiencing difficulties processing this transaction. how do we resolve?
Exception Error shows as Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index

Context

Cause

Resolution

Navigate to the program Job Class Master or Position Control depending on where the Job Description setup is performed
1. Menu > Human Capital Management > Human Resources > Position Control and Budgeting > Position Control
2. Menu > Human Capital Management > Payroll > Payroll Setup > Job Class Master
Click Descriptions from the menu
Select Search and locate your issue description record
Click Attach from the menu and launch TCM
Review for the option Public Flag located under the Attachment details
Set this flag to the option YES
Click the Save icon to lock in your changes
The description hyperlink should allow for the file to be downloaded to the browser

Additional Information

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