Published Dec 17, 2024

EPL Refund through EERP

Description of Issue

How does a refund from EPL get to Enterprise ERP 

Context
  • Enterprise ERP 

  • Accounts Payable

  • Accounts Receivable 

  • General Billing 

  • Enterprise Permitting & Licensing 

  • Refund Processing

Cause

Informational

Resolution

If the payment originated from EP&L, then the refund must start at EP&L as well. Enterprise Permitting & Licensing cannot issue refunds in the typical sense. The refund request will be generated automatically from EP&L and sent through a specific automated process within Enterprise ERP. An Accounts Receivable webservice will then mimic the refund request to process. Accounts Payable can complete their refund request through Invoice Entry.









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