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Enterprise Forms Template 500 error
Enterprise Forms Template 500 error
Description of Issue
Tried to import a Template from one environment to another but got a pop-up error message: 500 error and then another message in the import box: 0 of 1 packages imported error
Tried to import Custom Template into an environment and got 500 error
Context
- ReadyForms
- Enterprise Forms
- Munis
- EERP
- Error
- 0 of 1 Packages Imported
- 500
- Standard
- Import
Cause
Different Enterprise Forms version
Some modification to the original Template needs to happen in order to be able to re-save the Template, export and try to import again.
Resolution
- Log in to Enterprise ERP and navigate to: TylerMenu > Forms > Enterprise Forms Administration; or it can also be launched via the URL.
- Enterprise Forms URL can be found in TylerDeploy under the Site Report section.
- Export the Template(s): Export Enterprise Forms templates from one environment to another
- Login to environment that the Templates will be imported to
- Click on Import Template button: How to Import Enterprise Forms Templates
- 500 Error displayed on the top-right side of the screen
- Go back to the original environment
- Navigate to the Template that is causing the issue, under the Configuration Options tab
- Make a change to the Template name in Description field.
- Click Save
- Export and Import the template again.
Additional Information
For custom template, please reach out to the Forms Designer or support technician that provided the Custom Template.
, multiple selections available,
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