Enterprise Forms Template 500 error

Tried to import a Template from one environment to another but got a pop-up error message: 500 error and then another message in the import box:  0 of 1 packages imported error

Tried to import Custom Template into an environment and got 500 error

• ReadyForms
• Enterprise Forms
• Munis
• EERP
• Error
• 0 of 1 Packages Imported
• 500
• Standard
• Import

Different Enterprise Forms version

Some modification to the original Template needs to happen in order to be able to re-save the Template, export and try to import again.

1. Log in to Enterprise ERP and navigate to: TylerMenu > Forms > Enterprise Forms Administration; or it can also be launched via the URL.
   1. Enterprise Forms URL can be found in TylerDeploy under the Site Report section.
2. Export the Template(s): Export Enterprise Forms templates from one environment to another
3. Login to environment that the Templates will be imported to
4. Click on Import Template button: How to Import Enterprise Forms Templates
5. 500 Error displayed on the top-right side of the screen
6. Go back to the original environment 
7. Navigate to the Template that is causing the issue, under the Configuration Options tab
8. Make a change to the Template name in Description field. 
9. Click Save
10. Export and Import the template again.

For custom template, please reach out to the Forms Designer or support technician that provided the Custom Template.