Users have limited Customer Central views

Owned by Knowledge Assistant
Oct 21, 2024
1 min read
Description of Issue

  • Need access to view Account Summary, Alerts, Recent Activity, and/or Items in Customer Central.

  • One user can see items in Customer Central that another user cannot. 

Context

  • Accounts Receivable

  • Customer Central

Cause

The necessary Application settings within Customer Central were not selected in order for Account Summary, Alerts, Recent Activity, and/or Items to be viewed.   

Resolution

  1. Navigate to the Customer Central program either by searching or via the following path: Property or General Revenues > Accounts Receivable > Setup > Customer Central 

  2. Click the settings gear in top right corner

  3. Select the desired available details from the application settings 

  4. Click OK

Additional Information

If additional assistance is required, please contact General Billing Support.