Support Utilities - Time and Attendance

Owned by Knowledge Assistant
Nov 13, 2024
1 min read
Description of Issue

Can logs be accessed from within the application? 

Context

  • Time and Attendance

  • T&A

  • Logs

  • Thread dumps

  • Troubleshooting

Cause

Informational

Resolution

NOTE: Must have admin access to the application to access the Support Utilities page

Navigate to System Configuration > Support Utilities

This page contains:

  • Logs that can be downloaded from the application directly onto the local workstation that can be used for troubleshooting or provided to Support

  • Logging Levels to define the level of detail recorded in the system logs

  • Thread Dumps which are critical for diagnosing performance issues

  • Host System Metrics which contains information about the host housing the Time and Attendance application

  • Configuration Exports* that enable support and implementation staff to create a file of detailed configuration information that can be provided to Development for a streamlined issue diagnosis. 

    • This is only available in current releases of Time and Attendance

Additional Information

For more detailed information, while on the Support Utilities page, select the Question Mark button near the top right and select Help to access the Online Help page