Description of Issue
When switching to Thinprint (VPNless) with SaaS ReadyForms printing is taking much longer to print
Forms are printing slow and with a pause in between each file
Context
- Tyler Forms
- ReadyForms
- Enterprise Forms
- SaaS
- SaaS (AWS)
- Thinprint
- Munis
- EERP
- Slow printing
Cause
Due to software changes creating multiple file print files while using Thinprint is causing slow printing.
Resolution
- Check to see if the debugging in Enterprise Forms Administration is ON
- Set PCL Template to combine Print option as One file
- Update Enterprise Forms to the latest version
- Make sure printer meets the current Forms printer requirements
Additional Information
For SaaS hosted client, if the steps above does not fix the issue, please create a case with TSM SaaS.
- For sites using DocOrigin (TylerForms printer) - Please refer to this article: DocOrigin forms printing slow using Thinprint
For self hosted (OnPrem) sites this is a common issue with anti-virus and anti-malware: Self-Hosted ReadyForms Processing Slowly
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