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titleDescription of Issue

TCM was Content Manager was recently upgraded and users have noticed that, after downloading the full client using the Launch [Site Name] - TCM PROD (JLink), when they go to batch scan:

  • they notice that under Source there will be nothing to select
  • an error at the bottom of the screen reads: no scan source selected
  • Message Box: Operation In Progress... Acquiring Images. Please Wait...  message when scanning
TCM
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titleContext
  • CM
  • Batch Scanning
  • Full Client
  • 32-bit
  • 64-bit
  • Content Manager
  • TWAIN driver
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titleCause

The description of the links on the Content Manger launch page periodically get reworded or reorganized. 
Where previously the Launch [Site Name] - TCM PROD (JLink)downloaded and installed the 32-bit TCM client, it now downloads and installs the 64-bit client.

If the TWAIN driver installed on the workstation is a 32-bit driver, and the 64-bit Content Manager client is launched and logged into it will cause issues with scanning.

Content Manager Development has been made aware that the descriptions on the launch page need to be updated to clearly state which bit version will be installed when selected. 
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titleResolution

When logging into the Full Client, make sure to chose the 32-bit or 64-bit launch link that matches the TWAIN scanner driver that has been installed on your workstation.

To determine which driver is installed:

  1. Check the Installation location
    • The easiest way to figure out the bitness of your installed TWAIN driver is to locate the .ds file associated with it
    • If the .ds file is in the C:\windows\twain_32 folder, it indicates a 32-bit driver
    • If the .ds file resides in the C:\windows\twain_64 folder, it signifies a 64-bit driver
  2. Select the JLink launch button link that matches the TWAIN driver that is installed 
  3. If still having issues with scanning try clearing the workstation cache and launch the application again:
    How to clear Java cache and empirecache

Reach out to Support if you continue to have scanning issues within the Content Manager Full Client after following these steps.

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titleAdditional Information

TCM Supported Scanners
Fujitsu ScanSnap compatibility with Content Manager
How to Access and Launch the CM Full Client
Recommended TCM Full Client batch scan settings
When batch scanning in TCM getting message No images were acquired, or all images were discarded by user