Resetting a Kiteworks Account Password

Client would like to to reset a Kiteworks password.

• E-Mail
• SFTP
• Credentials
• Login
• Password
• Access
• Documents

End-user needs to reset their Kiteworks account's password to access securely sent documents.

1. On your workstation or mobile device, please navigate to, and open, your e-mail.
2. Click on the secure message that was received.
3. Within the secure message, please click on the Access message button. This will automatically launch Kiteworks.
4. Please type your e-mail address within the Username or e-mail field and click Next.
5. Click on the Forgot password? button.
   1. Please type in the e-mail address associated with your Kiteworks account.
   2. Press the Send button.
6. Please check your e-mail's inbox or junk folder for a password reset e-mail.
7. Click the Reset password button and follow the steps to set a new password.

• If not done so already, please ensure that Kiteworks account has been created, first, by following Creating a Kiteworks Account.
• Please contact TSM support for additional assistance.