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Description of Issue

What do I chose on the refund prompt in Abatement Entry?  Is there a setting to disable the Abatement Entry refund prompt?  What is the proper procedure to generate refunds in Abatement Entry?

Context
  • Property Revenue
  • Property Tax Billing
  • Abatement Entry (txabtent)
  • Bill Refund Processing (arrefund)
Cause

New functionality in Version 2019+ allow the refund process to be started when Abatements are posted in Abatement Entry.  

Resolution
  • There is not a setting or permission to disable the refund prompt in Abatement Entry.
  • Unless a System Administrator or On-Site documentation dictates otherwise, Support advises clicking "No to All" on this prompt leaving the credit balance on the bill to be refunded later:  How to Refund a Bill
Additional Information





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