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Description of Issue

Azure/Entra or Google Client secret needs to be updated for any reason.

When logging in you receive 400 Bad Request Your request resulted in an error. Could not acquire access token from authorization code. Identity Provider OIDC Error Code invalid_social_token.

Context

  • Authorization code

  • Invalid social token

  • Admin Center

  • Tyler Identity Workforce 

  • TID-W

  • Azure

  • Entra

  • Google ID

  • Secret

Cause

Client Secret has expired or needs to be changed for any reason

Resolution

  1. Access Admin Center from https://<CustomerIdentifier>-admin.tylerportico.com/org/admin-center/dashboard

  2. Gather only the new secret from your federation (Entra/Azure, Google, ADFS)

  3. Navigate to Identity workforce > Identity providers

  4. Click the kebob (three dots) to the right of the Domain that you are looking to make the change and click Edit

  5. Update only the client secret and click save

  6. Although optional, we strongly encourage adding the expiration date of your new Secret to the admin center

Additional Information

  • Proprietary help pages on generating secrets:

  • Only update the Secret Value. Although on the backend of Azure and Goole API manager both ID and Secret are re-generated as a pair, do not update the original Client ID.

  • How to gain Org Admin access to Admin Center

    • If you need assistance getting access to the Admin Center, please contact TSM support

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