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I see information in our OKTA admin panel stating that our AD agent needs to be upgraded. Can you provide instructions or assistance with this? |
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Okta AD Agent out of date or not synced with another agent Okta will only support AD agents on version 3.18.0 or higher and LDAP agents on version 5.22.0 and higher |
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1. Log in to the Okta Admin tenant using the oktaadmin@tidsupport.com email and password. Tyler does not retain this password so please retain it in a safe location 2. Navigate to Settings>Downloads 3. Download the latest available agent 4. Ensure the exe is unblocked by right-clicking the file > Properties and uncheck the box. Click OK 5. Follow default instructions in the wizard. The Okta URL will be https://tyler-<customeridentifier>.okta.com/ 6. Verify under Directory>Directory integrations that the agent is now showing Operational 7. Attempt to login again to Hub | ||||||||
Important: During update, Agent connections are temporarily down, so if you only have one operational agent available, new users won’t be able to sign in during the update Average time to complete is 5-10 minutes |
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Okta's minimum version requirement - https://help.okta.com/oie/en-us/content/topics/directory/ad-agent-update.htm Reset Okta AD Agent password from Admin Center Detailed Tyler Community steps (requires registration with Tyler Community and membership)- https://tylercommunity.tylertech.com/admin-center-identity/w/admin-center-resources/22408/updating-the-okta-ad-agent |