I see information in our OKTA admin panel stating that our AD agent needs to be upgraded. Can you provide instructions or assistance with this?
- Tyler Identity
- Okta
- Okta AD Agent
Okta AD Agent out of date or not synced with another agent
1. Log in to the Okta Admin tenant using the oktaadmin@tidsupport.com email and password. Tyler does not retain this password so please retain it in a safe location
2. Navigate to Settings>Downloads
3. Download the latest available agent
4. Ensure the exe is unblocked by right-clicking the file > Properties and uncheck the box. Click OK
5. Follow default instructions in the wizard. The Okta URL will be https://tyler-<customeridentifier>.okta.com/
6. Verify under Directory>Directory integrations that the agent is now showing Operational
7. Attempt to login again to Hub
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