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titleBGColor#03396c
titleDescription of Issue
  • A Deferred Bill (Category 21) created through Deferred Bill Processing is missing information including Installments, Charges, Customer, Property, Source, and Journal Information. 
  • Error selecting bill information is received when searching for Deferred Bills (Category 21) in Bill Inquiry. 
  • ERROR WITH THE SQL STATEMENT getCategorySpecificSettings when searching for Deferred Bills (Category 21) in Bill Inquiry. 
  • Deferred tax bill account is empty. 
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titleContext
  • Property Tax Billing
  • Accounts Receivable Settings (arparmnt)
  • Deferred Bill Processing (txdefbil)
  • Bill Inquiry (arbilinq) 
  • Error selecting bill information
  • ERROR WITH THE SQL STATEMENT getCategorySpecificSettings
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titleCause

Deferred Bill Processing is creating bills with missing informationThe Category 21 Specific Settings is missing in the Accounts Receivable Settings. 

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titleResolution
  • Development is currently researching the issue. It is recommended to refrain from running Deferred Bill Processing until this issue is corrected. 
    • Category 20 Real Estate Tax Bills can still be adjusted to $0 using the Deferred Tax Billing Reason Code. Once the issue is corrected, Deferred Bill Processing can then be run to create the Category 21 bills for the adjustments. 
    • If Deferred Bill Processing has already been run, then the Bill Detail Adjustments on the Category 20 Real Estate Bills will need to be reversed and re-entered. 
  • Instructions for reversing a Bill Detail Adjustment can be found here: Reverse a Bill Detail Adjustment
    • Instructions for entering a Bill Detail Adjustments can be found here: Bill Detail Adjustment Guide

    Follow the instructions provided here to add a Category 21 Accounts Receivable Category Specific Setting: Add an Accounts Receivable Category Specific Setting

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    titleAdditional Information

    If additional assistance is required, please contact Tax Support for the appropriate region. 

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