Important: During update, Agent connections are temporarily down, so if you only have one operational agent available, new users won’t be able to sign in during the update Average time to complete is 5 minutes Updating from Okta AD Agent version 3.12.0 and later - Login to your Admin Center as an Org Admin e.g. https://<customeridentifier>-admin.tylerportico.com/org/admin-center
- Navigate to Identity Workforce>AD Agents
- Click on the Okta login
- Login with your oktaadmin@tidsupport.com username and password. Note that Tyler does not retain these credentials
- For instructions on how to reset the Okta admin password see Reset Okta AD Agent password from Admin Center
- Navigate to Settings>Download and download the latest available AD Agent
- Do not click on the auto update button, it will not work
- Copy the installer to the server with the existing AD Agent install
- Run the installation and follow the prompts, accepting all defaults
- Once the install is complete, return to Admin Center under the Identity Workforce>AD Agents and ensure that the status reflects OPERATIONAL and on the latest GA version
- If you have multiple agents installed, repeat steps 6-8 to update the agent to the same GA version
|