Content Comparison

• Clearing empirecache:
  • You will need to log out of the CM Full Client before completing these steps

1. On your PC, navigate to File Explorer > C:\Users\yourusername
2. Right-click on the empirecache folder
3. Click Delete
4. Right-click on the Recycle Bin icon on the desktop and click Empty Recycle Bin

If using Direct Launch and Java/JRE is installed on the users workstation:

• Clearing Java Cache:
  • If you are using the Jlink option to launch CM, this step is not necessary
  • This is only necessary if you are using the Webstart option to launch the CM Full Client, which uses Java. 

1. On your PC > Start
2. Search for and open the Control Panel > Programs > Java > Settings (under General tab)
3. Select Delete Files
4. Leave all pre-checked options selected
5. Click OK
6. Right click on the Recycle Bin icon on the desktop and click Empty Recycle Bin

• You will need to launch the CM Full Client as a fresh link: How to Access and Launch the CM Full Client
  • Make sure the 'bit' chosen when selecting to download and launch the CM client matches the bit of the TWAIN driver installed: CM Batch Scanning - Source drop down menu is empty and seeing message no scan source selected