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titleDescription of Issue

Would like to know the difference between the four Send email to email delivery definition options

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titleContext
  • Accounts Receivable
  • General Billing
  • Delivery Definitions
  • ReadyForms
  • Enterprise Forms
  • Email to
  • Non_Prod
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Informational

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When adding an Email Step to a ReadyForms delivery definition, there are four options under the dropdown next to Send email to:

  1. Static Email Address - enter a static email address in the below To Email Address field
    1. this is recommend to be used when testing Forms emails from a Non_Prod environment like Test and Train
    2. if the static email does not work, please review override configurations: Testing Emails in non-production environment 
  2. Customer Email Address - the email address will be pulled from the corresponding customer record, as appears in the Customers program
  3. Payee Email Address - the email address will be pulled from the vendor record, as appears in the Vendors program
  4. Tender Screen Email Address - the email address will be pulled from the Email receipt field in the Tender Payment window when entering a payment via Payment Entry (Output summary receipt or Output individual receipts must be checked, as well as Email receipt)
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titleAdditional Information

If emails fail, review Email Log for possible issue: Enable Email Logging for Enterprise Forms within Enterprise ERP

Emailing Invoices or Statements: Enterprise Form will not Email unless Force Email checkbox is enabled on Delivery Definition

EERP (Munis) Email relay configurations: Munis Email - Email section in the System Settings is not setup or setup incorrectly