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There are many possible causes for this issue. Known causes include: 


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Currently Munis recommends reversing
  1. It is currently recommended to reverse the duplicate General Ledger Journal Entry
. If the site needs assistance with this process, please contact Munis Support.
  1. Browse to Financials > General Ledger > Journal Entry/History > Journal Inquiry/Print
  2. Search Journal in question
    • Year, Period, Journal Number and source CRP
  3. Accept
    • Note middle section for journal detail lines for revenue and balance sheets needed, site will want to use opposing debit/credit amounts on manual reversal
  4. Do not use the revenue control accounts at bottom section, these will auto create at moment of output post from General Journal Entry Proof
  5. that is not linked to any AR Activity: How to reverse a posted GEN journal
  6. It is also possible to create an offsetting Journal instead of reversing the Journal: Add GCR - General Cash Receipt Journal - General Journal Entry Proof

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