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titleDescription of Issue

Bill Refund Processing errors upon release: "Invalid Operation" message="ReceiptDriver.paymentHandler: ERROR: payAmountsAreNegative and attempted to allocate more then the amount paid. 

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titleContext
  • EERP
  • Tax Billing
  • Refund Processing
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titleCause

Refund amount exceeds amount paid. See: Abatements negatively adjusting interest.

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titleResolution
  1. Navigate to: EERP>Property Revenues>Payment Processing>Bill Refund Processing or EERP>General Revenues>Payment Processing>Bill Refund Processing.
  2. Search for refund.
  3. Verify that total refund is correct.
  4. Review the corresponding bill to confirm that the refund is not more than the paid amount. 
  5. Click Output/Release.
    1. If above error occurs, delete the API, reverse the Payments Journal batch, and delete the bad refund(s), then repeat step 5.
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borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleAdditional Information

If abatement amount is incorrect see: Abatements negatively adjusting interest

If refund amount needs to be adjusted see: Manually Update a Refund Amount