Verify Postback URL for Citizen Self Service

Description of Issue

User receives Gateway authorization has not been received error while using Web Payments Import to import web payments.

Context

Cause

The Postback URL located in MSSHosting may be incorrect.
The payment service provider (i.e. Paymentus, Bridgepay, etc.) may not have the correct Postback URL.

Resolution

Access MSSHosting
1. MSSHosting is a separate page from CSS. Please ensure you are using the correct credentials for MSSHosting.
2. For sites using Tyler Deploy, the MSSHosting URL may be found in:
  1. Product Configurations > Munis ERP > Environment > Munis ERP > IIS Info > CSS Hosting URL
Click Client Configuration
Click Payment Services
Click Change (blue link)
Click Continue
Locate Recommended silent postback URL which will appear similar to the following:
1. Recommended silent postback URL: https://[YOUR CLIENT WEB SITE ROOT URL]/PaymentConfirmation.ashx?svc=0&client=1
2. The important pieces here are what go into the brackets and the svc= and client= numbers
Navigate to your Citizen Self Service page
Click Home
1. This URL should be included in the Postback URL, but should exclude /css/default.aspx or /MSS/default.aspx
Ensure that the CSS root URL is what is included in the Postback URL
1. Example: https://townofmunis.munisselfservice.com/css/default.aspx is the full CSS URL.
  The postback URL should look like:
  https://townofmunis.munisselfservice.com/css/PaymentConfirmation.ashx?svc=0&client=1
Ensure that the payment provider has the correct Postback URL.
1. If your Payment Service requires that you provide them with the Postback URL, please contact them and request that they provide you with what they currently have.
Verify URL is set up correctly in MSSHosting if required
1. Not all Payment Services require this.

Additional Information