Description of Issue
- External Task fails to submit to EnerGov due to required Contact Role
- Error in WindowService Log: Error deserializing response from EnerGov API -→ System.Exception: Validation Error: Required Contact Types: -OWNER
Context
- Tyler 311
- Enterprise Service Requests
- ESR
- EnerGov
- Enterprise Permitting & Licensing
- EPL
Cause
If there is a required contact type for the Code Case in EnerGov, then when adding a contact to the request in 311, a contact role must be selected.
Resolution
Add a contact with the required Contact Role to the Request
Additional Information
Refer to Master Article - External Task fails to submit to EnerGov for other reasons as to why the External Tasks fails to submit to EnerGov
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