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Unable to see Request description in Portal - Due to Citizen Engagement Setting

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Created by Knowledge Assistant on Sept 27, 2022

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Description of Issue

Unable to see Tyler 311/ESR Request description in Portal

Context

Tyler 311
Enterprise Service Requests

Cause

Citizen Enagement Setting Show request description in My311 is not enabled

Resolution

Go to Administration > Citizen Engagement and enable Show request description in My 311
Click Save

Additional Information

Refer to Master Article - Unable to see Request description in Portal for other reasons Request descriptions are not shown in the portal

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