Description of Issue
- Cant find batch in Payments Journal
- Released batch not in Payments Journal
- No results found in Payments Journal
- Missing batches in Payments Journal
Context
Payments Journal
Resolution
- Navigate to General Revenues>Payment Processing>Payments Journal
- Click Search.
- Confirm the following:
- Enter specific Batch Find Options.
- Created In field is set to blank or has a selection made of which program the records were created in.
- Batch Types are either all checked or checked for the records you are expecting your batch to contain.
4. Batches will now display.
Cause
Usually this issue occurs from not checking Step 3 in the Resolution, where users may have altered the Created In or Batch Types for other work previously and Munis will keep the existing criteria.
Additional Information
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