Description of Issue

Cannot find batch or batches in Payments Journal.
Released batch not in Payments Journal.
No results found in Payments Journal.
Missing batches in Payments Journal.

Context

Accounts Receivable
Payments Journal (arrctpst)

Cause

Usually this issue occurs from not checking Step 3 in the Resolution, where users may have altered the Created In or Batch Types for other work previously and the existing criteria is saved.

Resolution

Navigate to General or Property Revenues > Payment Processing > Payments Journal
Click Search.
Confirm the following:
1. Enter specific Batch Find Options.
2. Created In field is set to blank or has a selection made of which program the records were created in.
3. Batch Types are either all checked or checked for the records you are expecting your batch to contain.
Click Accept.
Batches will now display.

Additional Information

Additional resources for working in Payments Journal can be found here: Master Article - Payments Journal

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