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Description of Issue

PDF images are showing blank in TCM after uploading, but can be downloaded as normal 

Context

TCM HTML5 Viewer

Cause

Existing third-party Snowbound issue that prevents displaying certain PDF pages from displaying the CM Viewer 

Resolution

Workarounds:

  • PDFs can be viewed in the TCM Full Client 
  • PDFs can be downloaded from the TCM HTML5 Viewer to view
  • PDFs can be downloaded, converted to a new PDF, and re-uploaded:
    1. Open PDF outside of TCM > File > Print > Microsoft Print to PDF > Save as new PDF and re-upload to TCM. PDF should display in HTML5 Viewer at that time.
Additional Information

Fix to be included in TCM Version 2022.1+





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