Munis client upgrades Tyler Identity Local and Core to Tyler Identity Workforce and Community which results in end users (e.g., citizens and vendors) inadvertently discovering that they have to re-register in order to login.
- Munis
- Tyler Identity
- Tyler Identity Core
- Tyler Identity Local
- Tyler Identity Community
- Tyler Identity Workforce
- Upgrade
- Re-registration
Munis clients on Version 2019.1 upgrade from Tyler Identity Local and Core to Tyler Identity Workforce and Community. (Not done in conjunction with upgrade to GA release.) As a result of this TID upgrade to the client's Production environment, end users of Citizen Self Service and Vendor Self Service applications must be informed of the need to re-register in order to login.
As soon as the Munis client receives confirmation of the install of the Tyler Identity upgrade, the client should post a message on their Home Page to inform end users of the need to re-register. The timing of the posting of the message is very important. The client should be in close communication with the Deployment Team and have a message similar to what is shown below ready to post on the client's website.
Example of announcement on Home Page:
Effective __Month & Date__, a significant upgrade to our system requires that all end users re-register with our self service applications. In order to do this, it is important to recall whether an email address and password were created or if a social platform (e.g., Google, Facebook, etc.) was linked. Please contact our office at (###) ###-#### or office@cityname.org for more information. Click HERE to re-register.
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