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Description of Issue

Tyler Deployed failed on Step 5 - Verify Credentials. Error - Invalid SQL login credentials for saXXXXnonprod!

Context
  • Tyler Deploy
  • Cubes
  • Credentials
Cause

Invalid Credentials for saXXXXnonprod account

Issue can be corrected by updating the account password in the Tyler Deploy configurations.

Resolution

On Premise Steps to correct:

  1. Verify Credentials on Munis Database server - password is in DPS
  2. Go to Tyler Deploy
  3. Select client that is affected 
  4. Open Product Configuration for Munis ERP
  5. Select Environment from dropdown
  6. Expand Munis ERP
  7. Scroll down to Cubes vars
  8. Edit the 'Cubes Staging SA User' and 'Cubes Staging SA User Password' fields if needed
  9. Update username and password with correct one from DPS
  10. Save
  11. Rerun deployment and verify success.

SaaS steps to correct:

Reach out to TSM SaaS Support for assistance.

Additional Information

If this fails again, or if account/password is not listed in DPS, reach out to deployment engineer to verify password listed in DPS. If different password is provided, repeat process above and redeploy. Update credentials in DPS.





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