Signature key is not working as expected or the light is red when plugged into the Secure Print Module.
- Tyler Forms
- Signature Keys
- Secure Signature System
- Secure Print Module
- Check Printing
Signature key is not working as expected or the light is red when plugged into the Secure Print Module.
Best two steps for resolving Signature Key issues:
- Take canned air to the key and all the ports involved (usb signature key, port that the key plugs into, and port on the printer that the module cord plugs into).
- Unplug everything in order and plug back in everything in the opposite order:
- Unplug the key from the module>Unplug the module from the printer and the power to the module>Unplug the power cord from the printer and let it sit for 2 to 3 minutes.
- Plug the power cord back into the printer and give the printer at least a few minutes to fully load and initialize and show in "ready" status.
- After the printer is fully powered back up, plug the power cord back into the signature module and give it about 15 seconds then plug the cord from the module that goes to the printer back into the printer. Once plugged into the printer give it about 30 seconds before going to the signature key.
- Plug the signature key into the module and make sure it is fully seeded into the module. Any of the applicable LED lights on the key/module should then either blink green or go solid green once ready.
If showing green, it is then ok to print your Checks to it.
If it is not green that means there is a problem. Please create a support case to help troubleshoot further, or to initiate a Request for Service for a new Signature System or replacement Key.
The most important thing to remember when unplugging everything and plugging it back in is to make sure to give plenty of time between each step.
To request a new, replacement, or backup Signature Key or Signature Box, see this article: Request for New or Replacement Signature Keys or Secure Print Module
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