Users Not Receiving Deployment Email Notifications

Description of Issue

When a deployment occurs, users are not receiving confirmation emails.

Context

Cause

Mismatched/Missing emails in Deploy.

Resolution

Navigate to the tenant in Deploy.
Expand the Menu on the top left
Expand Product Configurations and select the product in question.
1. For instance, If users are not receiving confirmation emails from Ready forms deployments. Then, the product is Ready forms.
Expand the product dropdown, In the Deployment Notification Email(s) section, Verify the email of the affected user(s) is also listed under the Deployment Notification Email(s) field.
1. If it is, ensure the user's emails match.
2. If it is not, add the appropriate email to Deployment Notification Email(s). Multiple email addresses can be added, separated by a semi-colon.
Test a deployment and have the user(s) confirm.
1. Ensure that user(s) check their spam filter if not seeing the emails.
If the issue persists, Please contact Tyler Systems Management Support or log a case via the Online Support Client Portal

Additional Information